Shipping & Returns

SHIPPING & ORDER PROCESSING

All AIMÉ LA ROSE orders are processed and dispatched directly by our team. Please allow 1–3 business days for your order to be processed before dispatch. Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email with your tracking details. You may also track your order by signing into your account on our website.

Delivery timeframes vary depending on your location and selected shipping method. Some orders may be shipped in multiple parcels.

If your order hasn't arrived within the expected timeframe, please contact us at support@aimelarose.com and we will do our best to assist.

SHIPPING RATES

Worldwide shipping is available. All shipment pricing is based on the weight of your order and your delivery location. Shipping costs are calculated and displayed transparently at checkout, no hidden fees.

UNEXPECTED DELAYS

In some instances, delivery may take longer than the standard timeframes indicated at checkout. External factors such as international customs processing, public holidays, or carrier disruptions may cause delays beyond our control. Please contact us if your package is taking longer than expected and we will work with you to resolve the situation.

CUSTOMS & DUTIES

International orders may be subject to duties, taxes, or customs charges imposed by your local authorities. These charges are not collected by AIMÉ LA ROSE and remain the sole responsibility of the customer. AIMÉ LA ROSE is not liable for any delays caused by customs processing.

SHIPPING & DELIVERY

Once your order has been dispatched, it is in the care of the shipping carrier. AIMÉ LA ROSE is not responsible for parcels that are stolen after delivery, delivered to an incorrect address provided by the customer, or left in a safe place requested by the customer or authorised by the carrier.

Please ensure your delivery address is accurate at the time of purchase. If you notice an error, contact us immediately at support@aimelarose.com and we will do our best to assist if the order has not yet been dispatched.

RETURNS

We accept returns on eligible full-priced items within 14 days of the confirmed delivery date, provided your return is lodged through our team via email within this timeframe.

Returned items must be unworn, unused, in their original condition, and returned with all original tags attached.

Where available, eligible returns may be exchanged for another size or product. If your preferred item is unavailable, we will happily issue store credit for a future AIMÉ LA ROSE release.

We do not accept returns or exchanges on:

• Sale items or Final Sale items.
• Worn, washed, or damaged products.
• Products returned without original tags.
• Products that are not in their original condition.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrect. We strongly recommend using a tracked shipping service, AIMÉ LA ROSE cannot be held liable for items lost or damaged in transit during the return.

Original shipping costs are non-refundable.

Do not send items back without prior written authorisation from our team. Unauthorised returns will not be processed.

FAULTY OR INCORRECT ITEMS

If you have received an incorrect item or believe your item is faulty, please contact support@aimelarose.com within 14 days of delivery with your order number and clear photos of the issue.

Where a product is confirmed to be faulty, we will work with you to provide an appropriate remedy in accordance with applicable consumer protection laws.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome by email. Approved refunds will be processed within 5–7 business days to your original payment method. Please note that your bank or payment provider may require additional time to reflect the refund.

AIMÉ LA ROSE reserves the right to refuse a return or refund if the above conditions are not met.

INVENTORY

While we work hard to maintain accurate inventory, stock discrepancies can occasionally occur. If an item becomes unavailable after your order has been placed, we reserve the right to cancel the affected item or order and provide a refund or store credit.

CONTACT

For any questions regarding your order, shipment, or return, please reach out to our team at hello@aimelarose.com. We aim to respond to all enquiries within 1–2 business days.